Supporting the community’s hearing needs

Sponsored by Ron Kendall Audiology

Supporting the community’s hearing needs

Trust, care and understanding is what you’re greeted with when you walk
through the door at Ron Kendall Audiology, Tanunda.

>> Cindy Nickle (clinician) with office staff Wendy Finch, Barbara Westlake & clinician Nicole Emes.

For well over 30 years, Ron Kendall has assisted the community’s hearing needs. And with the support of local clinicians Cindy Nickle and Nicole Emes, it’s this experience that has this team excited about the future.

Both Cindy & Nicole carry a strong relationship with Ron through their own career journeys.

Cindy previously worked as an administrative assistant and then as an Audiometrist at the Tanunda clinic many years ago. Originally from the United States, Cindy returned to her home state of Illinois where she ran her own hearing clinic for over six years.

Cindy chose to return to the Barossa 3 years ago to be closer to her family. The added bonus was to re-join Ron as an Audiometrist.

It was a perfect fit.

“I was drawn back to the clinic due to the strong ethics in which the practice is run,” said Cindy.

“Both this and a strong sense of family values… We’re a really close team.”

It’s a similar story for Nicole Emes. Whilst born and bred in the Barossa, Nicole worked with Ron for the first eight years as an administrative assistant and now as an Audiometrist.

When asked what drew her to the industry and to Ron Kendall Audiology, her answer was simple.

“I really enjoy helping people, I always have,” said Nicole.

“Being able to help people re-connect with their family and friends, listen to music and grow their everyday confidence in life is just so rewarding.’

“It’s also about putting the patient first. We only fit what’s clinically suitable for a client’s needs and lifestyle requirements.”

“That just makes sense to me.”

“Moving to phone appointments with the support of TeleHear was a gamechanger for our team during this time”

- nicole emes

And putting patients first has been top priority over the past 12-18 months. The team has been presented with a number of challenges relating to the COVID19 pandemic.

“During the lockdowns and heightened health restrictions, it was not safe or ethical to offer face-to-face appointments for our clients,” said Nicole.

The team moved to offering appointments over the phone. While there are some disadvantages associated to this approach, the introduction of a new technology called ‘TeleHear’ has allowed them to support their clients and the feedback has been overwhelmingly positive.

“Moving to phone appointments with the support of TeleHear was a gamechanger for our team during this time,” said Nicole.

“TeleHear is an all-in-one solution for connecting remotely. Via an online application, it allows clinical support to our clients, our clinical team and our local office staff.”

“We can programme a clients’ hearing aids, whilst they sit in the comfort of their own home. A dedicated TeleHear Audiologist can assist with services such as the fitting of hearing aids, connectivity with mobile phones and hearing aids, hearing aid pricing, accessories and recording a client’s history.”

All visits can be conducted by phone or VSee, a special secure video camera for face-to-face conference meetings. The only equipment the client need is to have a computer that has a camera and speaker attached.

With an extensive network of clinics the team consult through and the additional ability to now assist remotely when physical appointments are not an option, Ron Kendall Audiology have an expansive availability both locally and beyond.

When Ron, Cindy and Nicole are not practicing in Tanunda, you can find them consulting in Kapunda, Gawler, Salisbury, Modbury, Clare, Port Pirie and Crystal Brook.

So if you’re experiencing signs of hearing loss, or simply unsure and would like to ask some questions, get in touch with the team at Ron Kendall Audiology today.

contact us

Consulting in Tanunda, Kapunda, Gawler, Salisbury, Modbury, Clare, Port Pirie and Crystal Brook.

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135 Murray Street Tanunda

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